भारत सरकार
संचार मंत्रालय
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Telecom is a rapidly growing sector with structural changes that have impacted functioning of the Department of Telecommunications especially after formation of Bharat Sanchar Nigam Limited with effect from 1.10.2000 as a separate corporate entity. In the wake of this momentous development, offices of Controller of Communication Accounts were setup throughout India representing the Department of Telecommunications at field level. These offices, as of now perform variuos function as detailed below.

  1. Pension :-
    1. Direct Disbursement of Pension: CCA office is responsible for the settlement of pensionary and terminal benefits i.e. issue of pension payment orders, authorization of payment of commuted value of pension, gratuities, recovery of pension contribution, etc. We have started direct disbursement of Pension through SAMPANN inaugurated by Hon'ble PM on 29/12/2018 at Varanasi. Currently, we have approx 22,000 Pensioners CDA & IDA together.
    2. Pension Library is meant for keeping pensioner's records i.e. Service Book + Pensioner File in chronological order so that as and when records of pensioner required, may readily available without wasting time for search.Pension library is situated on the 3rd floor of the CCA office building and pension records of pensioners have been kept in order of pensioner's code in the compactor. A directory has been prepared for pension records so that record may be readliy available for onwords action. Hon'ble Advisor (Fin.) DoT had inaugurated the same on 7/8/2019.
  2. Accounting Functions:-
    1. Collection of Pension and Leave Salary Contribution: This office carries out the functions of collection, scrutiny and monitoring of the amounts to be received as pension contribution and leave salary contribution by the Government.
    2. New Pension Scheme: After the introduction of the New Pension Scheme with effect from 1.1.2004 this office is required to prepare statements showing Govt. servant contribution and Govt. contribution in respect of the New Pension scheme. The amount so deducted is to be sent to the trustee bank every month under intimation to Directorate.
    3. GPF, loans and advances: The CCA office is responsible for maintenance of GPF accounts and recovery/accounting of long term advances taken by employees. They also maintain GPF and Loans & Advances broadsheets. Final Payment of balances of GPF to retirees and family pensioners is also made by CC A office.
    4. Post checking of pension paid vouchers: is also an important function entrusted to the CCA offices to ensure that the pension authorized is correctly paid to the retiree / family pensioner. Any excess payment of pension made by the pension disbursing authorities is recovered and credited in the Government account.
    5. PAO & DDO functions: The CCA office also function as PAO’s for the TERM offices and WMO units located within their jurisdiction and consolidate their monthly accounts. It also performs the DDO function for its own office and compiles the monthly accounts of the CCA office for sending to the DOT headquarters timely.
  3. Revenue Functions:-
    1. License Fee collection: The CCA office is responsible for collection of license fee from all commercial licensees of cellular, basic, Unified Access Service, NLD, ILD, Commercial VSAT, PMRTS services, Internet Services Providers (without telephony), Internet Service Providers (with telephony), captive VSAT, CMRTS, Radio links, Microwave links and OFC links. The license fee collected is a sizeable component of the non tax revenue for the government.
    2. Maintenance of Performance and Financial Bank Guarantees: The CCA has been entrusted with the work of maintenance, renewal, revision and invocation of Performance and Financial Bank Guarantees submitted by the licensees.
    3. Verification of Deductions: As per the license agreements, licensees can claim deductions (on account of pass-thru charges, roaming service charges, sales tax, service tax) from their Gross Revenues’ to arrive at Adjusted Gross Revenue (AGR) before calculating the license fee payable. The deductions claimed vary from 23% to 91% of the Gross Revenue under different categories of licenses. To ensure that the deductions claimed by the licensees are correct and not excess, the CCA has been assigned the task of verifying the deductions on quarterly basis.
    4. Collection of Spectrum Usages Charges: The work relating to collection of Spectrum charges in respect of GSM and CDMA service providers is also being done by the CCA offices.
    5. Assessment of Spectrum Usages Charges : The work of assessment of Spectrum Usages Charges is being done in the CCA offices from the financial year 2012-13 onwords.
    6. Assessment of License Fee of Decentralised Licensees : The work of assessment of License fee of Decentralised Licensees(ISP, ISP(IT), CMRTS, PMRTS & VNO) has been entrusted to CCA office. However, assessment of License Fee of VNO (Access Service) will be done in DoT (HQ).
    7. Collection of Penalty and Fee Received Through NTRP From the TSP's/OSP's : The penalty CA & EMR verification and Fee for BTS testing and OSP registration is received in the account of CCA office on the basis of demand notices issued by the office of TERM Unit, UP(East) LSA, Lucknow.
  4. USO Functions:-
    1. Universal Service Obligation: The USO fund of India came into existence on 1.4.2002 which is funded by the contributions from the service providers and presently the Universal Service Levy stands at 5% of the Adjusted Gross Revenue (AGR) The fund is disbursed and monitored in UP (East) by the CCA offices. The CCA is responsible for the verification of the claims of the eligible service providers and release of payment. The CCA is responsible for physical inspection of facilities and monitoring the progress of Rural Telephony which has a direct bearing on subsidy disbursed. The CCA offices have been designated by the USO Fund administration as facilitators to liaise with the State governments, Infrastructure providers, Universal Service providers, District Administration and local bodies to ensure timely roll out under the different USO schemes.
  5. Administrative Functions:-
    1. Legal Functions: The CCA also handles court cases at field level where the Government of India is a party in matters of license fees, spectrum fees, pension, absorption issues etc.The Legal cases are being represented in Hon'ble of H.C. of Allahabad & Lucknow bench, besides in CAT Allahabad & also as well as in Consumer Forum etc.
    2. CPIO Functions: Joint CCA in this office has been designated as Central Public Information Officer (CPIO) and Departmental Appellate Authorities (DAAs) for ensuring smooth provisioning of information under the Right to Information Act 2005 for all matters being dealt with the CCA offices.
  6. Audit Functions:- The CCA offices have also been entrusted with the responsibility of conducting Annual internal audit inspections of Wireless monitoring offices (WMO) and TERM units within their jurisdiction.
  7. GeM:-
      GeM is a short form of one stop Government e-Market Placehosted by DGS&Dwhere common user goods and services can be procured. GeM is dynamic, self-sustaining and user friendly portal for making procurement by Government officers.
    1. Public procurement forms a very important part of Government activity and reform in Pubic Procurement is one of the top prioritiesof the present Government. Government e-Marketplace ( is a very step of the Government with the aim to transform the way in which procurement of goods and services is done by the Government Ministries and Departments, Public Sector Undertaking and other apex autonomous bodies of the Central Government
    2. Amost very types of procurement are made on GeM from this office. Procurement such as Computers & its parts, Stationary items, Furnitures, Eectric Items etc.made through GeM form this office
    3. In 2018, Compactor, for safety purpose of 20000(approx.) Service Books and Pensioners files, has been purchased from GeM

  8. IT :-
    IT is success to Computer Section any office. In this office, the section deals with the problems related to Networking, any Computer related probem (Hardware/Software), any types of issues with Server problem, Telephone and EPBAX, Website, DSC(Digital Signature Certificate) etc. All employee's biometric, creation of Gov mail ID and problem regarding this fixed by IT section. Mobile Application of CCA UP(East) has been developed and is available on Google Play Store as "CCA UP East".
  9. PDA Functions:-
    In PDA (Pension Disbursement Authority) Section after receiving pension cases in CPMS Portal and phsically also in the form of ePPO duly signed by the Accounts Officer(Pension). The PDA section processes the bills of Gratuity and commutation value. After the payment of the bills by PFMS section, PDA section generates Monthly Arrear of Pension by creating DSC (Digital Life Certificate) of the pensioners. Further, the sanctioned Monthly Pension is forwarded to Cash section to disburse pension to the retiree. Pension files of each pensioners are kept in PDA section
  10. Pension Library:-
    Information regarding pension library are as follows :-
    1. Compactor of 23000(approx.) Pensioner's file and service books bounded together has been placed on 3rd floor of CCA Building, T.E. Campus, Gomti Nagar, Lucknow, UP(East)
    2. Service books & files of Pensiners are kept in the Cmpactor and 4100 foregin in pensioners fie (who retired from other circle and drawing thier pension from this circle) are also kept in the comapctor
    3. Files Directory of Pension Library containing Sl.No., Name f beneficiary, Pensioner's Name, PPO No., Pensioner's Mobile No., Unit Name & Location Code has been prepared for smooth search of pensioner's records. Even caesed cases, cases not in PVA data records are also maintained.
    4. About 9000 Service books of pensioners are yet to be received form the BSNL Units. Through this software, we have ushered in the age of direct disbursement of Pension to the prnsioner.
  11. SAMPANN:-
    The launch of SAMNPANN(System for Accuonting and Management of Pension) has been dne by the Honb'le Prime Minister of India Shri. Narendra Modi on 29.12.2018 at Varanasi.The live telecast of the same was organized in the conference hall of CCA UP(East) Circle, Lucknow inviting BSNL Executives from various Units as well as in the compound of Sub Office Varanasi. About 200 pensioners attended the function at Sub Office Varansi, wherein they were informed about the functionalities of SAMAPNN by the CCA Office Team.
  12. Mobile App "CCA UP East" of this office:-
    We have also Launched the Mobile Application CCA UP East of this office on Google Play Store for grievance redressal of stakeholders, relating to Pension, GPF & TSP/ISP query etc.



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